IT Service Manager

4 weeks ago

Pune, India AGILE TECHNOLOGY SOLUTIONS Full time

Responsibilities :

- Overall, 7 years of application development out of which 4-5 years of ServiceNow development and implementation experience required.

- Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows, etc.

- Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.

- Service Catalog and Request Workflow Design and Configuration.

- Modules & Application implementation and Automated Test Framework knowledge.

- Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB.

- Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.

- Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.

- Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.

- Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.

- Facilitate and support the rollout of new application and enhancements in ServiceNow.

- Advise functional and admin teams on design, development and overall ServiceNow best practices.

- Work with Business Systems Analyst to gather and review requirements.

- Experience with ITIL & Scrum methodologies.

- Working knowledge of relational database concepts and structure.

- Experience with security risks and impact from a development perspective.

- Integration experience with SOAP & REST and 3rd party software integrations with ServiceNow.

- Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.

- Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules.

- Knowledge on Now Assist and Virtual agents.

- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases.

- Good knowledge of ITSM, ITAM and Events Management Module.

- Excellent communication skills (verbal & written).

Qualifications :

- Good to have: Cloud automation Azure, VMware, AWS.

- ServiceNow Certification Preferred.

- ITIL V3 Foundation Certification preferred.

Required Skills :

- Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.

- Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.

- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases.

Preferred Skills :

- Cloud automation Azure, VMware, AWS.

- ServiceNow Certification Preferred.

- ITIL V3 Foundation Certification preferred.


(ref:hirist.tech)

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