Senior Technical Consultant

3 weeks ago


Bengaluru, India MNR Solutions Full time

Job Description :


We are seeking a Senior Technical Consultant with expertise in ServiceNow to join our team. In this role, you will be responsible for delivering high-quality technical solutions on the ServiceNow platform. You will work closely with clients to understand their business needs, design and implement solutions, and provide ongoing support and guidance.


Key Responsibilities :

Solution Design and Implementation :

- Collaborate with clients to gather requirements and design ServiceNow solutions that meet their needs.

- Lead the implementation and configuration of ServiceNow modules, workflows, and integrations.

- Ensure that solutions are scalable, secure, and aligned with industry best practices.

Technical Expertise :

- Provide technical leadership and mentorship to junior consultants and team members.

- Stay updated with the latest features and capabilities of the ServiceNow platform.

- Troubleshoot and resolve technical issues in a timely manner.

Client Engagement :

- Build strong relationships with clients and act as a trusted advisor for their ServiceNow initiatives.

- Conduct workshops, training sessions, and presentations to educate clients on the platform.

- Provide ongoing support and guidance to ensure the success of client projects.

Project Management :

- Manage project timelines, deliverables, and resources to ensure successful project outcomes.

- Collaborate with cross-functional teams to deliver integrated solutions that meet client objectives.

- Prepare and present project status reports to stakeholders.

Continuous Improvement :

- Identify opportunities for process improvements and suggest enhancements to ServiceNow implementations.

- Contribute to the development of best practices, templates, and tools for the team.

Qualifications and Skills :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 7-9 years of experience in IT consulting with a strong focus on ServiceNow.

- Deep understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps.

- Proven track record of delivering successful ServiceNow implementations.

- Excellent communication, problem-solving, and client-facing skills.

- ServiceNow certifications are highly desirable.

(ref:hirist.tech)

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