FIS Quantum

Total Exp : 8+ Years

Location : Bangalore

Notice Period : Immediate

JD :

FIS Quantum/Echos Production Support Service Engineer Position Overview We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations. Key Responsibilities: Financial Systems Support ● Provide end-to-end support for FIS Quantum and Echos treasury management systems ● Maintain static data within the Quantum environment to ensure system integrity ● Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers ● Identify and resolve interface issues with bank statements and cashflows ● Configure, troubleshoot, and fix Cash Xplorer functionality ● Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement ● Learn internal systems to provide comprehensive end-to-end support to users ● Receive, analyze, and prioritize related support tickets ● Provide timely solutions to users ● Document resolution steps and knowledge base articles ● Support system upgrades and patches ● Monitor system performances and recommend improvements Technical Operations ● Apply strong Oracle/SQL Server database expertise to maintain system performance ● Author and optimize SQL queries for data extraction and reporting ● Apply working knowledge of the Quantum data model to troubleshoot complex issues ● Work with Golden Gate and Datapipelines technologies for data integration ● Support integration points between FIS systems and Oracle Fusion AGIS/GL modules ● Utilize FIS ticketing system to manage and track support requests Governance & Compliance ● Maintain SOPs, process documentation, and impact assessments for system updates ● Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity ● Ensure financial data accuracy, SOX compliance, and internal control adherence ● Participate in change management processes to minimize operational disruptions Required Qualifications ● 5+ years experience with FIS Quantum and Echos treasury management systems ● Hands-on experience in static data maintenance within financial applications ● Proficiency in Oracle/SQL Server database concepts and SQL query authoring ● Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum ● Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement ● Familiarity with bank statement and cashflow interfaces ● Experience with Cash Xplorer configuration and troubleshooting ● Working knowledge of Golden Gate and Datapipelines technologies ● Understanding of SOX compliance requirements for financial systems ● Experience with FIS support tools including the FIS ticketing system This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.