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Senior Analyst

3 months ago

Gurugram, India Esri India Full time
  • Actively engage and establish trust with customers and address the technical challenges. · Should have excellent communication and presentation skills.
  • Act as a subject matter expert in handling Geospatial data management and usage. · Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and related Web GIS technologies.
  • Provide high-quality technical support and customer service to Esri end users through effective communication and with problem solving skills.
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
  • Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.
  • Maintain comprehensive case documentation in customer relationship management (CRM) system Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.
  • Work closely with Customers and at Onsite Client location and suggest how Esri’s technology integrates/interfaces with our customers' vision and translate system requirements into software specifications.
  • Experience with Esri software including ArcGIS Enterprise (Server, Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), Field Apps etc., RDBMS (Oracle, Sql Server, Postgres), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and their associated APIs or interfaces.
  • Strong problem solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies.
  • Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology, key national security industry domains and technical trends.
  • Strong problem solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies like ArcGIS Enterprise (Server, Portal, ArcGIS Data Store, Geoevent Server, Image Server), Field Apps etc., RDBMS (Oracle, Sql Server, Postgres) etc.
  • Experience in the implementation of Enterprise Information System (EIS) frameworks and platform architectures from requirements including IT and GIS strategies, cloud patterns, security, scalability, and licensing.
  • Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies.
  • Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux / Unix.
  • Ability to understand and communicate technical information clearly.
  • Willing to travel with short notice and able to re-locate as per the need of the organization.