Solutions Engineer

2 weeks ago

Bengaluru, India Black Box Full time

Location : Manyata Embassy park, Bangalore

Work Timings: 2 pm to 11 pm IST



Summary:

The Design Services Engineer (Infrastructure Cabling) is a key contributor to Black Box Network Services’ Solution Engineering practice. The DSE will need to leverage a healthy balance of leadership, technical and sales skills in a very dynamic and fast pace environment.


Position focus on flexibility, availability, adaptability, with a superior level of focus on customer service, and awareness of SLAs with the expectation to exceed customer expectations in all areas of responsibility.


Essential Functions:

  • Ensure service level agreements are maintained and exceeded.
  • Interact with team members, management, various internal departments, business partners, and third party organizations to maintain workflows, escalate, and ultimately complete customer quote requests.
  • Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services supported.
  • Meet all financial performance objectives for area of responsibility and take corrective action as needed.
  • Implement and make recommendations to improve methodologies, core competencies and processes for the Core Design Center to ensure stable and quality product is delivered consistent with company objectives and client expectations.
  • Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day Design Center operations and the client experience.
  • Achieve performance targets established by leadership for applicable Key Performance Indicators.


Education Requirements:

  • Bachelor’s Degree in Information Technology/ Electrical or related, preferred.



Experience Requirements:

  • 5-7 + years of relevant experience.
  • Product specific design experience
  • Experience with manufacturer design and reporting tools



Other Qualifications, Skills & Certifications:

  • Skilled in review and analysis of infrastructure scopes of work as the basis for determining how much a project/job will cost, how long the project/job will take to complete and how much revenue it should generate.
  • Demonstrated success in analysis of factors such as labor costs, material costs, equipment rentals, specific software and hardware, project location, permitting, and licensing with a track record of developing accurate job costing and facilitating effective change management.
  • Depth of knowledge with a wide variety of cabling materials and methods of installation as well as NEC Code, local code(s), and EIA/TIA/BICSI Standards as well as site, local, and federal guidelines and regulations.
  • Ability to read and understand telecommunications plans and Construction Specifications Institute (Communications and Electrical Safety & Security - CSI Division 27 and 28) as they relate to infrastructure work.
  • Network Infrastructure (copper/fiber cabling)
  • Edge Device cabling and integration
  • Campus and inner-building backbone cabling
  • Paging and Sound Masking Systems
  • Data Center Buildout

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