Network and IT Support Engineer

Job Title: Network and IT supportLocation: Chennai, Kolkata, Mumbai, Pune, CochinPosition OverviewThe Service Delivery Engineer – Network Implementation is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points.This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs.Key ResponsibilitiesOnsite Deployment & Installation (Rack and Stack)- Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs). - Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements. - Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines. - Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.Device Configuration & IOS Upgrade- Execute IOS/firmware upgrades and confirm version compliance post-upgrade. - Validate successful device boot, configuration integrity, and module recognition. - Collaborate with remote engineers for configuration application, testing, and verification.Device Health Check & Validation (POST)- Conduct Power-On Self-Test (POST) validation for each installed device. - Verify interface status, module health, LED indicators, and power redundancy. - Identify and report any faulty or non-functional hardware for immediate escalation.Wireless Access Point (AP) Installation- Mount and connect APs at designated locations according to deployment plans. - Ensure secure installation, correct positioning, and power/connectivity validation. - Note: This role does not include site surveys or signal validation—installation only.Documentation & Reporting- Maintain accurate logs of all installed devices, serial numbers, and cable details. - Update rack elevation diagrams and cable matrices post-installation. - Provide before-and-after photos and summary reports for delivery validation and audit purposes.Coordination & Communication- Coordinate with remote implementation, NOC, and project teams for connectivity testing and verification. - Communicate installation status, issues, and dependencies proactively. - Escalate site access, hardware, or environmental issues promptly to the Service Delivery Manager.Client Interaction & SLA Accountability- Act as the onsite technical representative, maintaining professional communication with the client during installation and testing activities. - Ensure all activities are executed within defined SLAs, maintaining adherence to schedule, quality, and operational standards. - Participate in service review meetings when required, presenting progress updates, risks, and completion reports. - Document client feedback and ensure action plans are executed for continual service improvement. - Uphold client satisfaction through transparent communication, professional conduct, and technical accuracy in all deliverables.Technical Skills & Competencies- Strong hands-on experience with Cisco, Fortinet, and Aruba network devices (Switches, Routers, Wireless APs). - Knowledge of L2/L3 networking concepts such as VLANs, trunking, link aggregation, and routing fundamentals. - Experience with firmware/IOS upgrades, device health checks, and configuration validation. - Familiar with rack standards, structured cabling, grounding, and ESD compliance. - Ability to interpret network diagrams, rack layouts, and cable schedules. - Understanding of ITIL service operations and SLA-driven delivery frameworks.Qualifications & Experience- Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field. - 3–5 years of experience in on-site network installation or service delivery engineering. - Practical experience with Cisco IOS or equivalent enterprise network operating systems. - Proven track record in executing rack installation, IOS upgrades, and post-installation validation. - Experience with ServiceNow or ITSM ticketing systems preferred. - Strong analytical, troubleshooting, and communication skills.Physical & Site Requirements- Ability to lift and install equipment (up to 10–15 kg). - Comfortable working at installation heights up to 3 meters. - Compliance with all site safety, ESD, and physical handling protocols.Key Deliverables- Successful rack and stack of network devices per design and compliance standards. - Verified device health and validated IOS upgrades. - Comprehensive post-installation documentation and photo evidence. - 100% SLA adherence for onsite service activities. - Client acknowledgment of service completion and satisfaction.