Kirana Club

3 weeks ago


Bengaluru, India Kirana Club Full time

Location: Bangalore | HSR LayoutRole OverviewOwn the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing pickup in-transit delivery returns claims customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.Key Responsibilities- Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.- Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.- Optimise allocation, reduce transit exceptions, damages, and returns.- Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.- Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight 47 years in e-commerce logistics, 3PL operations, or supply chain.- Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.- Proficient with dashboards, Excel/Sheets; SQL/BI a plus.- Bias for action, strong vendor management, and structured problem-solving. (ref:iimjobs.com)



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