Renewal Specialist

3 months ago

Kochi, India Yellow.ai Full time

What do we expect from you?

  • Manage Renewal Process:
  • Oversee the end-to-end renewal process for contracts, subscriptions, or services.
  • Monitor renewal dates and proactively initiate renewal discussions with clients.
  • Ensure timely processing of renewal agreements and updates in the system.
  • Client Communication:
  • Serve as the primary point of contact for clients regarding renewals.
  • Address client inquiries, resolve issues, and provide exceptional customer service.
  • Conduct renewal meetings or calls to discuss terms, address concerns, and finalize agreements.
  • Data Analysis and Reporting:
  • Analyze renewal trends and metrics to identify opportunities for improvement.
  • Prepare and present reports on renewal performance, including success rates and challenges.
  • Use data insights to drive strategies for enhancing renewal rates and client retention.
  • Collaboration:
  • Work closely with sales, account management, and customer support teams to ensure a seamless renewal process.
  • Coordinate with legal and finance teams to review and finalize contract terms and conditions.
  • Documentation and Record-Keeping:
  • Maintain accurate records of all renewal activities and client interactions.
  • Ensure all renewal agreements are documented and stored appropriately.
  • Process Improvement:
  • Identify and recommend improvements to the renewal process to enhance efficiency and client satisfaction.
  • Stay updated on industry best practices and implement relevant changes.


You’re a great fit if you already meet the following prerequisites.

  • Bachelor’s/Master’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
  • 5-8 years of experience in a renewal specialist or account management role.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to analyze data and generate actionable insights.
  • Detail-oriented with a focus on accuracy.

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