BSS Project Manager
3 weeks ago
Job Title : BSS Project Manager
Location : Bangalore (MG Road)
Job Overview :
We are seeking an experienced BSS Project Manager to lead the end-to-end implementation of Business Support Systems (BSS) projects, including billing systems, CRM, order management, and revenue assurance solutions. The ideal candidate will have a deep understanding of telecom business processes, excellent leadership skills, and the ability to drive large-scale IT transformation projects to successful completion.
Key Responsibilities :
Project Implementation & Management :
- Lead the full lifecycle of BSS projects (billing systems, CRM, order management, and revenue assurance).
- Develop and maintain comprehensive project plans, including timelines, budgets, milestones, and resource allocation.
- Ensure projects are delivered on time, within scope, and on budget.
Cross-Functional Coordination :
- Collaborate with IT, Network Operations, Customer Service, Finance, and other departments to align project goals and deliverables.
- Ensure effective communication and coordination across all teams involved in the project.
Risk Management & Compliance :
- Identify, analyze, and mitigate project risks.
- Ensure adherence to telecom industry standards and best practices throughout the project lifecycle.
Stakeholder Communication :
- Act as the liaison between technical teams and business stakeholders.
- Facilitate clear and transparent communication, ensuring stakeholders are updated with project progress, risks, and outcomes.
- Prepare and present regular status reports and KPIs to senior management.
Process Improvement :
- Drive continuous process improvement initiatives across BSS operations to optimize efficiency and effectiveness.
- Recommend best practices and innovative solutions to enhance business performance.
Qualifications & Requirements :
Education : Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field.
Experience :
- 5+ years of project management experience in telecom BSS implementations.
- Proven track record of successfully delivering large-scale IT transformation projects.
Certifications : PMP certification or equivalent project management qualification preferred.
Technical Skills :
- Strong understanding of telecom billing systems, CRM platforms, and OSS/BSS architecture.
- Familiarity with Agile methodologies (Scrum, Kanban) and traditional project management frameworks (Waterfall).
Industry Knowledge : Deep knowledge of telecom business processes and industry best practices.
Soft Skills :
- Excellent leadership, communication, and stakeholder management skills.
- Strong problem-solving, organizational, and analytical abilities.
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