Senior Technical Documentation Specialist

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We are looking for a seasoned technical documentation specialist with a passion for crafting clear, concise, and comprehensive content that helps our customers understand and maximize the value of our products.

Key Responsibilities

• Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
• Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
• Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
• Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
• Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance. 
• Efficiently plan and manage multiple documentation projects simultaneously.
• Organize information effectively and structure documents to provide better usability and accessibility.
• You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

Skills and Experience

• Bachelor’s degree in Computer Science, Technical Communication, or a relevant field. 
• 5+ years of experience in technical writing, preferably in a SaaS company.
• Excellent written and verbal communication skills.
• Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
• Attention to detail to ensure accuracy and consistency in all technical content.
• Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
• Ability to quickly learn new technologies and products. 
• Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
• Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
• Should have a zeal to learn with a growth mindset.
• Passionate about writing.

Perks and Benefits

• Competitive compensation
• Generous stock options
• Medical Insurance coverage
• Work with some of the brightest mindsfrom Silicon Valley’smost dominant and successful Companies