Team Leader

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: You are responsible for ensuring that you have properly trained peopleand that their needs are addressed so they can focus on their jobs. Youwill ensure Amazon policies - including attendance tracking - areimplemented and administered fairly and consistently. This includesmotivating, coaching, reporting, and providing feedback of associates'performance - including productivity, quality, and safety - as a meansfor achieving or exceeding Amazon expectations. The Team lead willaddress discipline and/or performance issues for FC Associates includingup to termination. In addition, you will work in partnership with thirdparty delivery providers to ensure Amazon standards are being met inaccordance to service contracts. We're seeking a Team lead for our FCoperations. In this role, you will be responsible for:-Managing, on a daily basis, end to end operations for either one largesite. Executing inbound and outbound operations, coordinate physical andvirtual workflows, or flow of orders and materials to ensure productsare shipped on time to meet customer delivery promise - Drivingperformance management of your team members. Preparing and implementingtraining and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. - Ability to manage day and night shifts. - Consolidate information from different sources to determine dailyload plan requirements for the facility, then adjusting and executingaccordingly. - Monitor system generated routing solutions andprovide viable routing solutions and make decisions on deliveriesoutside of the normal routing matrix. - Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner - Participate in initiatives to ensure Safety and OperationalExcellence. Identify, address and resolve safety hazards within theFulfillment Center - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Support and work in all areas of the Fulfillment Center as required and as determined by site management - Support other spokes/ fulfillment centers as required and as determined by city leadershipAt Amazon, we're working to be the most customer-centric company onearth. To get there, we need exceptionally talented, bright, and drivenpeople. Amazon is seeking Team leads for our GSF FC operations team.Amazon is one of the most recognizable brand names in the world and wedistribute millions of products each year to our loyal customers.BASIC QUALIFICATIONS: - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS: - Experience in customer-facing environment, warehousing, logistics or manufacturingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.