Casual Contact Centre Officers

3 weeks ago

Prayagraj, India Australian Bureau of Statistics Full time
  • Location: Geelong, Victoria
  • Several casual APS2 positions
  • $36.69 per hour, plus 15.4% superannuation

The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change. 

We are looking for enthusiastic candidates with customer service and/or administration experience to join our Data Sourcing Contact Centre Unit as an APS2 Contact Centre Officer in our Geelong, Victoria office. 

These positions are casual ($36.69 per hour), with the opportunity to work 5 business days a week dependant on the available work. It is a requirement for all applicants to be available a minimum of 3 business days per week. Shifts are 7 hours and 25 minutes in duration, Monday - Friday between 8.45am and 7:00pm during AEST and 8.45am and 8:00pm during AEDT. 

About the roles

The key duties and responsibilities of a Contact Centre Officer are:

  • Provide frontline support to ABS data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
  • Assist with data collection by calling data providers to follow-up on outstanding statistical collection/s.
  • Maintain and improve provider’s experience by adhering to standard guidelines and procedures.
  • Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).

What we are looking for (selection criteria)

Candidates with the following skills and experience excel within our Contact Centre team: 

  • Strong verbal communication and phone skills.
  • Active listening skills.
  • Accurate data entry skills.
  • Customer service focus.
  • Attention to detail.
  • Professionalism.
  • Multi-tasking.

What we offer

The ABS is a great place to work, we offer a: 

  • Competitive hourly rate and superannuation.
  • Supportive and friendly team environment.
  • Flexible working hours and work life balance including the potential of working from home.
  • Comprehensive initial training with ongoing coaching and career development.

Read more about why you should work for us HERE. 

Eligibility and further information

To apply for this opportunity, you must be an Australian Citizen and be able to work a minimum of three, 7 hours and 25 minutes in shifts a week. 

The contract lengths offered will vary depending on the business area's needs. Please contact Jacqui below for the next induction date.

For further information about this position, please contact Jacqui  O’Loughlin at jacqui.o'

Note: This register will be used to fill immediate vacancies and future positions as they arise. You will only be contacted if your application is being considered for a position.

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