Technical Support Manager

3 weeks ago

Noida, India PW (PhysicsWallah) Full time

Job Title:* Associate Manager/Manager Tech Support


*Location:* Noida (Pegasus & Noida One)/ Remote


Working Model- 6 days a week/ Wednesday Weekoff.


*Job Description:*

We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues during live classes and providing support for our EdTech platform. Your primary goal will be to ensure a seamless experience for our faculties by troubleshooting issues related to live classes, scheduling, and batch configuration.


*Responsibilities:*

- Provide real-time technical support to teachers during live classes, ensuring smooth operations and minimal disruptions.

- Troubleshoot and resolve issues related to Zoom webinar configuration and other online class platforms.

- Assist teachers in configuring batches, schedules, and other platform-related settings.

- Offer guidance and training to teachers on platform usage, best practices, and troubleshooting techniques.

- Maintain accurate and detailed records of support interactions and resolutions.

- Collaborate with other teams, such as product and engineering, to escalate and resolve complex technical issues.

- Monitor and analyze support trends to identify areas for improvement and potential issues.

- Communicate effectively with teachers and other stakeholders, providing clear and concise explanations and instructions.

- Stay up-to-date with the latest industry trends and updates to offer informed support.


*Qualifications:*

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 2-4 years of experience in technical support, preferably in an EdTech environment.

- Strong technical knowledge of online class platforms, particularly Zoom.

- Excellent problem-solving skills and ability to troubleshoot complex technical issues.

- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

- Customer-centric mindset with a focus on providing exceptional support and service.

- Ability to work effectively under pressure and manage multiple tasks simultaneously.

- Enthusiasm for technology and a passion for helping others.

  • Technical Support Manager

    6 days ago

    Noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support *Location:* Noida (Pegasus & Noida One)/ Remote Working Model- 6 days a week/ Wednesday Weekoff. *Job Description:* We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues...

  • Technical Support Manager

    3 weeks ago

    noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support *Location:* Noida (Pegasus & Noida One)/ Remote Working Model- 6 days a week/ Wednesday Weekoff. *Job Description:* We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues...

  • Technical Support Manager

    3 weeks ago

    Noida, India PW (PhysicsWallah) Full time

    Job Title:* Associate Manager/Manager Tech Support*Location:* Noida (Pegasus & Noida One)/ RemoteWorking Model- 6 days a week/ Wednesday Weekoff.*Job Description:*We are looking for a proactive and skilled Associate Manager/Manager Tech Support to join our team. In this role, you will be responsible for assisting teachers in resolving technical issues during...

  • Technical Support manager

    1 month ago

    noida, India Talent corner Full time

    KeyResponsibilities: Leadand manage the tech support team including hiring training andperformance management. Develop and implementsupport strategies to ensure timely resolution of customerinquiries and issues. Serve as the primarypoint of contact for escalations providing guidance and support toresolve complex technical issues. Collaboratewith...

  • Technical Support manager

    1 month ago

    Noida, India Talent corner Full time

    KeyResponsibilities:Leadand manage the tech support team including hiring training andperformance management.Develop and implementsupport strategies to ensure timely resolution of customerinquiries and issues.Serve as the primarypoint of contact for escalations providing guidance and support toresolve complex technical issues.Collaboratewith crossfunctional...

  • Manager Technical Support Engineering

    5 days ago

    Noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Manager Technical Support Engineering

    6 days ago

    Noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Manager Technical Support Engineering

    5 days ago

    noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Manager Technical Support Engineering

    2 days ago

    Noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Manager Technical Support Engineering

    4 days ago

    noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Manager Technical Support Engineering

    4 days ago

    Noida, India Devo Full time

    Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your...

  • Technical Support Engineer

    1 month ago

    Noida, Uttar Pradesh, India Adobe Full time

    JOB LEVELP10EMPLOYEE ROLEIndividual ContributorAdobe Technical Support Engineers provide technical support to Adobe customers. They handle technical support issues of varying priority, and need to be able to prioritize and handle multiple tasks at once. They also need to represent customers' needs to internal product teams, and provide timely responses to...

  • Technical Support Engineer

    5 days ago

    Noida, Uttar Pradesh, India Adobe Full time

    JOB LEVELP20EMPLOYEE ROLEIndividual ContributorProvides technical support to field engineers, technicians, and product support personnel who diagnose, and troubleshoot complex issues. Responds to situations where first-line product support has failed to isolate or fix problems. Reports design, reliability, and maintenance problems or bugs to design...

  • Technical Support Engineer

    1 month ago

    noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Technical Support Engineer

    1 month ago

    Noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Technical Support

    1 month ago

    noida, India RateGain Full time

    Job Description: Technical Support Engineer Adara is seeking a Technical Support Engineer that will be responsible for providing outstanding technical support focused on the overall success of Adara’s customers. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure...

  • Technical Support

    1 month ago

    Noida, India RateGain Full time

    Job Description: Technical Support Engineer Adara is seeking a Technical Support Engineer that will be responsible for providing outstanding technical support focused on the overall success of Adara’s customers. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure...

  • Technical Support Executive

    1 month ago

    Noida, India RestoLabs Full time

    Job Description: - Roles and Responsibilities: -Must be Providing 2nd and 3rd-level technical support to clients. -Take ownership of customer issues reported, debug and see it through to resolution. -Following standard procedures for proper escalation of unresolved issues to the appropriate internal team. -Worke in an engineering culture that is...

  • Technical Support Executive

    1 month ago

    noida, India RestoLabs Full time

    Job Description: -Roles and Responsibilities:-Must be Providing 2nd and 3rd-level technical support to clients.-Take ownership of customer issues reported, debug and see it through to resolution.-Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.-Worke in an engineering culture that is...

  • Technical Support

    1 month ago

    Noida, India RateGain Full time

    Job Description: Technical Support EngineerAdara is seeking a Technical Support Engineer that will be responsible for providing outstanding technical support focused on the overall success of Adara’s customers. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure...