ServiceNow Developer

4 weeks ago

Hyderabad, Telangana, India Ameriprise Financial Full time

ServiceNow Developer (Admin)
ServiceNow Developer (Admin) is responsible to support and maintain ServiceNow Platform.

This role will be responsible for monitoring daily operations, managing Incidents and requests, ensuring data quality and assisting with continuous improvement initiatives across ITSM, and other ServiceNow modules (ITOM, HRSD, SecOps).

Key Responsibilities :


- Perform daily monitoring and health checks of the ServiceNow Platform.

- Experience in User Administration, User Access Management, Role assignments and Group Configurations.

- Monitor integration performance and assist in User Interface Level Integration & MID Server Integration.

- Knowledge of Import Sets for data loading from external file or database to the service-now.com.

- Participate in routine Platform maintenance activities such as upgrades, cloning and patching.

- Support incident, problem and Change Management process within ServiceNow team.

- Engage in ITIL processes consulting and/or implementation.

- Engage in major incident management P1/P2 to triage and resolve ServiceNow issues.

- Partner with the business on exploring new opportunities to automate the operations

processes.

- Document operational procedures and maintain Knowledge Articles.

- Support ServiceNow modules Incident Management, Problem Management, Change

Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS.

- Adhere to Agile Methodology and ServiceNow Best Practices.

- Experience in handling service now incident and request queue.

Required Skills And Qualifications :

- Bachelor's degree or equivalent work experience with 3+ years of experience as an operations engineer.

- 1- 2 years of experience with ServiceNow platform as Development/Operations /Administration.

Technical Skills :


- Basic understanding of ITSM module and ITIL processes is must.

- Hands-on experience with ServiceNow implementation in ITSM modules (Incident, Problem,

Change, CMDB & Asset).

- Basic experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation.

- Exposure to the reporting and dashboards is a plus.

- Knowledge on HRSD and any other ServiceNow module is plus.

- Basic Understanding of ITIL, Agile, and DevOps (Preferred) :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps.

- ITIL v4 Foundation or higher.

(ref:hirist.tech)

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