Tele Collection Executive
3 weeks ago
Job Summary:
We are seeking a highly motivated and results-driven Tele Collection Executive to join our collections team. The ideal candidate will have excellent communication and negotiation skills, with a strong focus on resolving outstanding payments and improving customer satisfaction.
Key Responsibilities:
- Make outbound calls to customers to resolve outstanding payments and address any concerns or queries.
- Negotiate payment arrangements and settlements with customers.
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Address customer complaints and concerns, escalating to management as necessary.
- Accurately update customer records and accounts with payment information, payment arrangements, and other relevant details.
- Maintain accurate and up-to-date records of customer interactions, payments, and account status.
- Meet or exceed monthly collection targets and performance metrics.
Requirements:
- Bachelor's degree preferred.
- 1-3 years of experience in collections, customer service, or a related field.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple calls and customer interactions simultaneously.
- Proficient in Microsoft Office, particularly Excel, and familiar with collections software.
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