Process Associate

2 days ago


New Delhi, India Olive Green Consulting Full time

Key Responsibilities: Handle customer queries through calls, emails, or chats as per process requirements Maintain accurate documentation and update systems regularly Ensure timely resolution of issues while adhering to quality standards Coordinate with internal teams to address escalations or customer needs Meet performance targets such as accuracy, productivity, and turnaround time Follow company policies and standard operating procedures Required Skills & Qualifications: Minimum 6 months of experience in a Process Associate or related role Good communication and interpersonal skills Basic computer proficiency and typing skills Ability to work in rotational shifts (if applicable) Strong attention to detail and customer-oriented approach Ability to work in a fast-paced environment.


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