Shriram Finance
3 weeks ago
Role: Product Manager - Business Loan
Location: Chennai ( Alwarpet )
Job Type: Full-time
Work mode: Work from office only
We are looking for a strategic and execution-focused Product Manager - Business Loan to lead the development, enhancement, and management of our business loan offerings. This role will focus on improving product features, streamlining customer journeys, enabling sales channels, and driving customer acquisition through innovation and collaboration.
Key Product Lifecycle Management: Own the end-to-end business loan product journey design, enhancement, process reengineering, and ongoing management.
- Cross-functional Coordination: Work closely with Branch, Sales, Risk, Operations, Legal, Compliance, and Technology to implement product features, streamline processes, and ensure regulatory adherence.
- Go-to-Market Strategy: Support sales with collateral, communication plans, and customized programs to drive disbursements and customer engagement.
- Process Efficiency & Customer Experience: Design and implement scalable, low-TAT journeys for MSME, SEP/SENP, and unsecured loan segments to improve turnaround and satisfaction.
- Market Research & Benchmarking: Analyze industry trends, competitor offerings, and customer feedback to identify new opportunities and enhance value propositions.
- Digital Integration: Work with digital teams to create data-led customer journeys, pre-approved/propensity models, and lead conversion funnels.
- Campaign Management: Collaborate with marketing and sales to run targeted campaigns, drive customer acquisition, and cross-sell opportunities.
- Portfolio Monitoring: Track product performance metrics such as disbursements, sourcing mix, ticket size, TAT, lead funnel efficiency, and quality of book.
- Training & Communication: Conduct training for field teams and ensure all platforms reflect the latest product information and Min 3 years of experience in product Management roles within business loans, SME lending, or secured/unsecured loan products.
Education: Degree in Business, Finance, or related field.
Skills & Attributes:
- Strong product and process design experience-
- Sound knowledge of SME lending landscape and regulatory aspects
- Excellent stakeholder management and communication skills
- Experience in driving digital-first lending journeys
- Analytical mindset with the ability to convert data into strategy
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