Miracle Software Systems
1 day ago
Description : Job Summary : We are seeking a detail-oriented and proactive IT Support & Infrastructure Analyst to join our captive offshore team in India. This role will provide Tier 1 and Tier 2 support across infrastructure operations, including backup management, alert monitoring, patching, documentation, and budget tracking. The ideal candidate will work closely with the onshore team to ensure seamless operations and timely issue Responsibilities : Support & Monitoring:- Provide Tier 1 and Tier 2 technical support for end-user and server-related issues.- Monitor infrastructure alerts and escalate as needed based on severity and SLA.- Perform initial triage and resolution of common issues (e.g., login problems, connectivity, basic server errors).Infrastructure Operations:- Assist with server and endpoint patching, including scheduling, deployment, and post-patch validation.- Support backup operations : monitor job status, troubleshoot failures, and ensure compliance with retention policies.- Maintain asset inventory and configuration documentation.Documentation & Reporting:- Create and maintain technical documentation, SOPs, and knowledge base articles.- Track and report on recurring issues, patch compliance, and backup success rates.- Assist in budget tracking and cost reporting for infrastructure-related expenses.Process Improvement & Collaboration:- Identify opportunities to automate or streamline routine tasks.- Collaborate with onshore teams to align on priorities and handoff procedures.- Participate in regular syncs with onshore support and infrastructure : - Bachelors degree in Computer Science, Information Technology, or related field.- 1 to 3 years of experience in IT operations.- Familiarity with monitoring tools (e.g., SolarWinds, Nagios), backup solutions (e.g., Veeam, Commvault, Rubrik), and patching tools (e.g., SCCM, WSUS, Azure Update Manager).- Strong written communication skills for documentation and reporting.- Experience with ticketing systems (e.g., ServiceNow, Jira).- Basic understanding of budgeting and cost tracking in IT environments.Preferred Skills : - Experience working in a global support model.- ITIL Foundation certification.- Scripting knowledge (PowerShell, Bash) is a plus.- Experience with Azure cloud technologies is a plus (ref:hirist.tech)
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Miracle Software Systems
5 days ago
Visakhapatnam, India Miracle Software Systems Inc Full timeDescription : Looking for Backend Engineer (Python) for Vizag location. Miracle Software Systems Inc.Requirement Details : Position : Backend Engineer (Python)Exp Level : 4-8 years of experienceLocation : Visakhapatnam/VizagShift Timings : 2 : 00PM IST to 11 : 00PM ISTSkills : : We are seeking a highly skilled Backend Engineer to design and develop scalable...
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Miracle Software Systems
1 week ago
Visakhapatnam, India Miracle Software Systems Inc Full timeDescription : Looking for IDMC Developer position for Miracle Software Systems Inc, at Vizag location.Position : IDMC Developer.Location : Visakhapatnam.Duration : Permanent.Experience : 4+ Years.About the Role :We are seeking an experienced Informatica Intelligent Data Management Cloud (IDMC) Developer to design, develop, and implement cloud-based data...
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Miracle Software Systems
2 weeks ago
Visakhapatnam, India Miracle Software Systems,Inc. Full timeDescription :Role : Service Now AnalystJob Summary :Under the direct supervision of the IT Service Operations Manager, the Service Now Analyst (Administrator/Analyst) is responsible for the end-to-end management, administration, and continuous process improvement of the Service Now platform. This role acts as a crucial bridge between Business and Technology,...
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Miracle Software Systems
2 weeks ago
Visakhapatnam, India Miracle Software Systems Full timePosition : IDMC DevelopersDuration : Full TimeEXp : 6+ yearsLocation : vishakhapatnamPrimary skills : IDMCJob Description :We are seeking an experienced Informatica Intelligent Data Management Cloud (IDMC) Developer to design, develop, and implement cloud-based data integration and management solutions. The role will focus on building robust ETL/ELT...
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Miracle Software Systems
1 week ago
Visakhapatnam, India Miracle Software Systems Full timeDescription : Reporting, dashboard development, ETL pipelines, data modelingOverview : - Design, build, and maintain data solutions to support reporting, analytics, and business intelligence : - Develop and maintain ETL pipelines for data ingestion and transformation.- Build dashboards and reports using Power BI, Tableau, or similar tools.- Create and...
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Miracle Software Systems
3 weeks ago
Visakhapatnam, India Miracle Software Systems,Inc. Full timePrimary Skills : Informatica, IDMC, Power exchance, PowerCenter, AzureResponsibilities :- Analyze Informatica platform bandwidth and recommend capacity scaling (up/down) based on usage patterns.- Perform installation, configuration, maintenance, and upgrades for Linux, Unix, and Windows servers aligned with supported Informatica components.- Recommend...
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Miracle Software Systems
4 weeks ago
Visakhapatnam, India Miracle Software Systems Full timeDescription :Position : Servicenow AnalystDuration : Full TimeExp : 5+ yearsLocation : vizagPrimary skills : Description :Under the direct supervision of the IT Service Operations Manager, the Service Now Administrator is responsible the end-to-end management of the Service Now platform, including administration of all components, configuration management,...
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▷ [High Salary] OIC SME
3 weeks ago
Visakhapatnam, India Miracle Software Systems, Inc Full timeJob Description Company Description Miracle Software Systems, Inc. is a global IT services provider with 29 years of expertise in delivering innovative solutions that drive business optimization and growth. With a presence across multiple locations worldwide, Miracle specializes in Cloud, Application Development, Intelligent Process Automation, Data and...
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Miracle Software Systems
2 weeks ago
Visakhapatnam, India Miracle Software Systems,Inc. Full timeDescription :Role : Sr.Azure Data EngineerJob Summary :We are seeking a highly skilled and experienced Sr. Azure Data Engineer to design, build, and optimize our next-generation data platform on Microsoft Azure.This role requires 5+ years of dedicated experience with Azure data services, focusing heavily on Azure Synapse Analytics and Azure Data Factory...
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Miracle Software Systems
2 weeks ago
Visakhapatnam, India Miracle Software Systems,Inc. Full timeDescription :Role : OIC / VBCS DeveloperJob Summary :We are seeking a skilled and experienced OIC / VBCS Developer with 5+ years of experience to be a key technical resource focused on building robust integrations and custom user interfaces within the Oracle Cloud ecosystem. This role requires expert, hands-on proficiency in Oracle Integration Cloud (OIC)...
