System Administrator

1 month ago

Lucknow, India ATech Full time

Title : Systrack Administrator

Job description :

Role and Responsibilities :

This role is required to :

- Provide Quality support with a high degree of customer service, technical expertise and timeliness

- Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools

- Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers

- Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects

- Communicate roles and responsibilities to the new onboarded tool admins/SMEs

- Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding

- Develop and maintain status tracker for all in scope accounts

- Work closely with the Admin/SMEs to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload

- Work closely with developers to get the required scripts created and implemented

- Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement

- Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities

- Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives

- Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately

- Engage management if any deviation to set scope and metrics is identified

Qualifications and Education Requirements :

- Minimum 4 years of experience in Infrastructure Technology

- Minimum 2 years of experience in delivering EUC/DWP services

- Should have worked and be open to work in a 24x7 environment

- Ability to communicate effectively with end users, business owners, developers and various levels of management

- Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables

- Demonstrates initiative and ability to accomplish aggressive project goals when necessary

- Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements

- Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation

Preferred Skills :

Technical Skills required including but not limited to :

- SCCM

- Microsoft Windows, Apple Macintosh design architecture and deployment methodologies

- Knowledge of modern Microsoft management platforms like InTune, SharePoint

- Understanding of active directory

- Understanding of Citrix and other remote/virtual desktop technologies

- Basic understanding of SQL

- Basic understanding of PowerShell or any other scripting language

- Hands on experience on Microsoft Excel and PowerPoint

- Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.

(ref:hirist.tech)

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