25-Pune-JrHelpDesk

3 weeks ago

Pune, India ApTask Full time
Job Title: Junior Help Desk Technician

Location: Kharadi, Pune (Onsite – No Remote Work)

Shift: EST Shift (IST 7:30 PM – 4:30 AM)

Job Summary:

We are looking for a Junior Help Desk Technician to provide technical support for our users. This is a full-time, onsite role in our Kharadi, Pune office. The ideal candidate should have experience in Windows troubleshooting, software installation/uninstallation, and printer configuration .

Key Responsibilities:
  • Diagnose and resolve hardware/software issues on Windows systems.
  • Install, update, and uninstall software as required.
  • Configure and troubleshoot printers and other peripherals.
  • Provide first-level technical support via phone, email, or in person.
  • Document issues and resolutions in the help desk system.
  • Escalate complex problems to higher-level support as needed.
  • Follow company IT policies and security guidelines.
Required Skills & Qualifications:
  • 1+ years of experience in a help desk or IT support role.
  • Strong knowledge of Windows OS troubleshooting .
  • Experience with software installation and removal .
  • Hands-on experience with printer setup and configuration .
  • Basic understanding of networking concepts is a plus.
  • Strong problem-solving and communication skills.
  • Ability to work in the EST shift (IST 7:30 PM – 4:30 AM) .
Additional Details:
  • Work Type: Onsite (No remote option)
  • Location: Kharadi, Pune
  • Shift: EST Hours (IST 7:30 PM – 4:30 AM)

If you're a motivated IT professional looking for a challenging role, apply today


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