Customer Support Representative

2 weeks ago


Bengaluru, India RegisterKaro Full time

Job Title: Customer Support RepresentativeLocation: Bangalore Experience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.Key Responsibilities:Respond to customer queries via phone, email, and chat in a timely and professional mannerResolve customer complaints and follow up to ensure full resolutionMaintain customer records by updating account informationGuide customers on product/service usage and troubleshoot basic issuesCoordinate with internal teams (technical, operations, etc.) for issue resolutionProvide feedback on recurring issues to help improve products and processesMaintain service levels (TAT, resolution quality, etc.) and handle escalations professionallyRequirements:Bachelor’s degree in any disciplineExcellent verbal and written communication skillsStrong problem-solving abilities and patienceProficiency in MS Office and ability to learn CRM toolsPrior experience in a customer-facing role is a plusWillingness to work in shifts (if required)



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