
Team Member
3 weeks ago
REQUIREMENT
- Bachelor's degree or diploma in Hospitality, Wellness, or related field is preferred.
- Minimum 1–2 years of experience in a similar role, preferably in a luxury hotel or wellness center would be given a preference. However, freshers with the right attitude and strong communication skills are also encouraged to apply.
- Ability to multitask and remain calm under pressure.
- Strong organizational and time management skills.
- Should be flexible to work in different shifts, including weekends and holidays, as per the operational requirements.
DUTIES AND RESPONSIBILITIES:
- Greet and welcome all spa guests courteously and ensure a seamless experience.
- Answer phone calls, emails, and online inquiries promptly and courteously.
- Schedule and confirm spa appointments using booking software.
- Booking of wellness programs a per the Standard Operating Procedure
- Provide information about Spa services, treatments, pricing, and packages.
- Maintain cleanliness and organization of the reception area.
- Coordinate with therapists and other spa staff to ensure timely and smooth service delivery.
- Manage inventory of SPA desk supplies and other related items.
- Resolve guest concerns or complaints professionally and escalate issues to management as needed.
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