Pegasystems - Senior Technical Support Engineer

3 weeks ago

Bengaluru, India Pegasystems Worldwide India Pvt. Ltd. Full time

About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations.

Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements.

Pega's Global 500 customers include the world's largest and most sophisticated enterprises.

Pega's applications, available on-premises or in the cloud, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs.

Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.

Job Title : Senior Technical Support Engineer

Work Location : Bangalore

Meet Our Team:

We are face of Pega.

Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications.

We make it easy, pleasant, and rewarding for our customers to work with us.

You will be working along with best colleagues and customers across the globe.

Picture Yourself at Pega:

The Senior Technical Support Engineer (STSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues.

This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.

What You'll Do at Pega :

The STSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

Who You Are :

- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment

- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture

- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict

- Proven ability to interact directly with customers at all levels

- Demonstrated customer-facing skills including expectation management, communication skills, information management

- Demonstrated effective oral and written communication skills, including poise in pressure situations

- Good to have: Experience working with Core Java, UI and Database

- Troubleshooting and debugging experience would be an added advantage

What You've Accomplished :

- 4 to 6 years of Core Java Software Application Development/ Pega development, Maintenance and Troubleshooting experience

- Strong analytical and problem-solving skills

- Should have extensive experience using the following: Core Java, UI (HTML, CSS, JavaScript) and Database /Pega

- In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems

Pega Offers You :

- Gartner Analyst acclaimed technology leadership across our categories of products

- Continuous learning and development opportunities

- An innovative, inclusive, agile, flexible, and fun work environment

- Competitive global benefits program inclusive of pay + bonus incentive

(ref:hirist.tech)

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