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ITRS Geneos Tooling Support

1 month ago

Meerut, Uttar Pradesh, India Mphasis Full time

A mid-level experienced in supporting Geneos Administration mainly in Banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:

 Candidate with experience in ITRS Geneos, Unix (Shell Scripting), Middleware, Oracle, SQL, Db2, GIT/BitBucket, XM, Python scripting & Grafana.

 Expertise in ITRS Geneos configuration and implementing automation solutions.

 Knowledge of packaging of the Net probes & Active Console in Geneos

 Knowledge of different plugin, environment variable & rules

 Knowledge of dashboard implementation using GENEOS

 Knowledge of ticketing tools (SharePoint, ServiceNow, HPSM, Alacrity, JIRA etc.)

 Basics of ITIL (incident, change and problem management)

 Should have ability to collaborate with stakeholders for requirement gathering and ability to answer user query.

Process Skills:

 Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA's and SOPs.

 Experience & functional knowledge on banking domain/ applications.

 Strong on ITIL processes

Behavioral Skills :

 Interact, co-ordinate with different teams and get the issue resolved on priority.

 Aggressive follow up, Updating the stakeholders on the status on priority issues by following proper escalation matrix

 Ability to work on call as required.

Qualification:

 Somebody who has at least 5+ years of work experience in application maintenance and 24/7 support.

 Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college