HR Helpdesk

Found in: Talent IN 2A C2 - 2 weeks ago

Bengaluru, India Integrated Personnel Services Limited Full time

Role - HR Helpdesk

Exp - 5-10 Years

Location - Bangalore


JD -


 Acute analytical abilities to categorize and prioritize requests effectively under varying degrees of urgency and complexity.

 A sound understanding of HR processes, systems, and standard operating procedures.

 Adept in leveraging HR Service Delivery tools to enhance user experience and workflow efficiency.

 Exceptional communication skills (multilingual), with an emphasis on clarity and empathy in all interactions

 Masters or equivalent in Human Resources will be preferred.


 Act as the initial point of contact for all HR inquiries, ensuring that all requests are

getting acknowledged on timely manner as per the given SLA’s.

 Conduct precise validation of each query to verify its relevance and completeness.

 Systematically categorize incoming requests according to a predefined framework to

streamline processing.

 Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-

L3) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, COE

etc), based on the nature and complexity of the inquiry.

 Furnish basic but comprehensive assistance and information to employees on HR

processes, policies, and system navigation.

 Proactively monitor and follow up on the status of requests to confirm progress and

encourage expedient resolution.

 Actively participate in the continuous improvement of HR Helpdesk operations by

identifying patterns and providing insights on recurrent issues.

 Maintain detailed records and documentation of all interactions, actions taken, and

resolutions provided.

 Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging

insights from resolved inquiries to enhance the self-service capabilities of employees.

 Analyze HR service delivery metrics with a critical eye, identifying trends and

proposing strategic improvements to elevate service quality and efficiency.

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