Strategy & Operations-Customer Success

3 weeks ago

Eluru, India Skill Veda Full time

Job Description:Job Role: Strategy & Operations-Customer SuccessLocation: Bengaluru, Karnataka (Hybrid)Working Days: 5 DaysCompensation: ₹9LPA – ₹12LPA per annum (Depends on experience)(Compensation includes PF & PGDM monthly fees of ₹6,666)Eligibility CriteriaThis role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English communication skills.Pursuing a PGDM along with this job is mandatory and non-negotiable.Ride the GenAI Wave — as a Builder, Not a BystanderMost CS roles = glorified support. Some = pure chaos.Here, CS = strategic and AI-native.We’re building the intelligence layer for enterprise sales teams — and we want young, hungrygeneralists who hustle, think fast, and can solve gnarly customer problems at scale.This is not a ticketing role. You’ll work directly with founders, product, and engineering to:Drive customer outcomes (adoption, retention, expansion)Build reusable playbooks + systems, not just bandaid fixesShape the product with sharp customer insightsWhy Join us?Early team → huge ownership, zero red tapeSmart hustlers only → you’ll learn faster than any MBA or big-co jobAI-first → we use AI daily to work faster + smarter (agents, dynamic dashboards,automated workflows)Post-PMF → expansion already in motion with logos like HP, Versa, InnovaccerESOPs → real upside, skin in the gameWhat You’ll DoOwn onboarding + success for top enterprise accountsDiagnose customer problems deeply, design scalable solutionsBuild AI-powered dashboards, agents, and workflows to solve CS at scaleSpot risks + opportunities before they surfacePartner with Sales/Marketing to drive renewals + expansionWrite the CS playbook from scratch — processes, content, automationYou’ll Thrive Here If YouHave 1-3 years in CS / consulting / ops / founder’s office / analytics rolesAre a generalist: can pick up new tools fast, go deep into messy problems, and stillexecute cleanlyAlready use AI daily — ChatGPT, agents, scripts, workflows — not just as a buzzwordAre comfortable with SQL, dashboards, or basic automation (Metabase, Retool,Appscript, Zapier, etc.)Love ambiguity, learn fast, and thrive in high-speed environmentsThink like an owner: hustle, bias for action, hands-onIf you feel, you are the one? Feel free to share your resume at hiring@skillveda.ai

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