L2 Network Support Engineer

4 days ago

Bengaluru, India Digihelic Solutions Private Limited Full time

Description :Job Title : Network Support Engineer.Location : Bangalore.Experience : 10+ Years.Employment Type : Full-time.Role Overview :The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments.The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.Key Responsibilities :- Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall).- Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks.- Monitor and manage network performance, ensuring high availability and minimal downtime.- Configure and maintain Cisco network devices Catalyst Center, LAN Switches (Access/Core), Wireless Controllers, Access Points.- Administer and manage Cisco ASA and FortiGate Firewalls, ensuring secure network access and connectivity.- Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies.- Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management.- Support network upgrades, patching, and configuration changes in alignment with best practices.- Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures.- Maintain proper documentation of network configurations, incidents, and resolutions.Technical Skills Required :- Strong knowledge of SD-WAN, WLAN, Routing, Switching, and Firewalls.- Hands-on experience with RIP, OSPF, and SD-WAN protocols.- Proficiency in Cisco Catalyst Center, Cisco LAN Switches, Cisco Wireless Controllers, and Access Points.- Experience with Cisco ASA and Cisco ISE for network security.- Expertise in Fortinet products FortiGate Firewall, FortiAnalyzer, FortiManager.- Good understanding of network monitoring tools and ITIL processes.Qualifications :- Bachelors degree in Computer Science, Information Technology, or related field.- Cisco/Fortinet certifications preferred (CCIE certification ).- Excellent analytical, troubleshooting, and communication skills. (ref:hirist.tech)

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