Apparel Group

2 weeks ago

Bengaluru, India Apparel Group(Victoria Secret) Full time

Duties/Areas of Responsibility :


- Provide technical assistance and support for incoming queries and issues related to computer systems & software.

- Handle Tier 1 help desk escalations through tickets or phone.

- Follow up on outstanding requests and ensure timely resolution.

- Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.

- Escalating IT issues to Level 2 support as and when required.

- Installation and configuration of Software/Hardware.

Skill Set :

- Knowledge of computer operating systems, hardware, and software.

- Basic knowledge of Programming languages/Database Management Systems.

- Knowledge of Ticketing system

- Experience in Point-of-Sale systems a plus.

- Strong verbal and written communication skills

- Excellent problem-solving and analytical skills

Preferred Qualifications :


- Engineering Degree or equivalent.

- Experience working as an IT help desk technician or in a similar customer support role

Others :


Your working hours will be 9 hours a day (including 1 hour break) and you are likely to be working on day or night shifts depending on the roster.
(ref:hirist.tech)

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