Floor Manager Jewellery

4 days ago

Amravati, India Naukripay Full time
Job Description

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floor manager oversees day-to-day operations and staff on the sales floor or within a specific department to ensure efficiency, customer satisfaction, and operational goals are met. Key responsibilities include managing and training staff, optimizing workflows, maintaining product standards and inventory, resolving customer issues, and fostering a positive work environment. The role's specific duties vary by industry, from retail and manufacturing to hospitality and television production, but the core function remains to lead the on-site team and ensure smooth, effective operations.

Common Responsibilities

Staff Management: Hiring, training, scheduling, and motivating teams. 

Operational Oversight: Monitoring daily operations, maintaining service quality, and ensuring smooth workflows. 

Customer Service: Addressing customer inquiries, handling complaints, and ensuring a positive customer experience. 

Inventory & Merchandising: Managing stock levels, coordinating restocks, and ensuring products are displayed attractively and priced correctly. 

Compliance & Safety: Ensuring staff adhere to company policies and safety standards. 

Performance Monitoring: Evaluating staff performance, analyzing sales figures, and identifying areas for improvement. 

Responsibilities by Industry

Retail:

Managing the sales floor, supervising staff, controlling inventory, and handling customer relations. 

Hospitality:

Overseeing front-line activities, managing staff during shifts, ensuring atmosphere standards, and handling cash functions. 

Television Production:

Acting as a liaison between the director and technical crew, preparing the studio, coordinating technical aspects, and ensuring safety. 

Manufacturing/Logistics:

Managing floor-level logistics, coordinating shipping and receiving, and ensuring accurate workflow. 

Key Skills for a Floor Manager Leadership and team management, Strong communication and interpersonal skills, Problem-solving and conflict resolution, Attention to detail and organizational skills, and Knowledge of industry-specific operations and technology. 


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