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Flexcube Support

1 month ago

Bengaluru, Karnataka, India LTIMindtree Full time

Skills : Flexcube Support ( Banking Domain)

Experience : 5 - 8 Years

Location - LTIM PAN India

Ready to work in Morning/Afternoon/Night shift (9 hour shift 5 days a week)

Responsibilities:--

- Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product.

- Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger

- Knowledge of EMS, Flexml,SWIFT, Debug Capture process

- Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.

- Responsible for SLA driven Application Monitoring

- Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA's.

- Escalate the Incidents/failures to Level2 support as per the defined process.

- Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc) of Production applications.

- Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.

- He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.

- On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location.

- Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Clientperiodically.

- On occasion he/she might be required to provide On-Call support during non-business hours.

- Need involvement in Automation & Continuous Service Improvement

- Guide the business users on any configuration issues related to the application

- Regular defect status reporting along with any critical issues that may require senior management's attention

- Follow structured configuration and release processes for applying fixes and software release

- Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.

- Should know how to analyze Debug logs

- Participate in Automation & Continuous Service Improvement

Desired Skills and Experience:-

- Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product.

- Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting

- Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools

- Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills

- Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support.

- Good Problem Solving skills Perform proper handover/knowledge transfer at end of each assignment.

- Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations

Qualifications:

  • Should hold a Bachelors/Masters Degree in Computer Science / Banking. Fluency in English is a must.
  • Experience 5 to 10 years total experience with 3 to 6 years experience in primary skills.
  • He/she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents with status-reporting and root cause analysis.
  • Ability to work in a high pressure, fast moving and challenging environment

External Accreditation: ITIL v3 Foundation as Added Advantage

Other skills:

  • Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
  • Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks/actions are completed