Operations Manager

1 day ago

New Delhi, India PW (PhysicsWallah) Full time

Name of Profile: Operations ManagerEmployment Type: FTELocation: NoidaExperience: 5-10 yearsCompany Description-PhysicsWallah is an Indian online education technology startup based in Delhi, originally created as a YouTube channel in 2014 by Mr Alakh Pandey. We are the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers.We are India’s first most-viewed Educational channel on Youtube.About the RoleWe’re launching PW Disha Mentorship — a 1:1 guidance platform for NEET & JEE aspirants — and we’re looking for a detail-oriented, proactive, and organized Operations Manager to oversee our day-to-day processes and ensure smooth execution across all functions.Key Responsibilities- Oversee daily operations and ensure all activities are aligned with demand. - Conduct daily audits of calls and processes to maintain smooth execution and adherence to guidelines. - Monitor daily demand and plan resources/supply accordingly. - Develop and implement risk mitigation strategies for high-demand hours. - Maintain a rating of 4.8+ for overall sessions on a monthly basis. - Track operational metrics and use insights to improve efficiency and quality. - Coordinate between mentors, students, and support teams to ensure timely resolution of issues. - Identify gaps in processes and implement improvements for consistent service delivery.You Should Have- 5+ years of experience in the EdTech domain, preferably in an operations role. - Advanced skills in Google Sheets and data analytics. - Experience in operations within expert services is a plus.

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