Analyst, Financial Operations

3 weeks ago

New Delhi, India Razorpay Full time

What will you get to work on?You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.Key Responsibilities:- Dealing with banks for refunds and settlement issues. - Need to closely work with the Finance team for recon and other issues. - Solving tickets/queries raised by merchants, customer’s or banks. - Have good knowledge of products to resolve any customer, merchant or bank issues. - Review the open tickets assigned on FreshDesk and reply to queries related to the tickets. - Reconcile transactions and refunds with the partner banks. - Work with the Tech team for fixing refund and settlement issues. - Dealing with other teams specially Support / Sales for resolution of queries. - Handling things which impact inflow and outflow of funds at transaction level. - Complete tasks considering SLAs and preparation of various reports on weekly and monthly basisWhat do we expect from you?- Bachelor’s degree. - Good communication and writing skills. - Good analytical skills. - MS Office knowledge is mandatory - Reconciliation Experience is must.

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