SAP CPI Consultant

1 week ago

Jaipur, India DigiHelic Solutions Pvt. Ltd. Full time

SAP CPI ConsultantExperience: 7 YearsLocation: BangaloreRequired Qualifications:Should possess more than 7+ Years of experience in SAP PI/PO & CPI Should have worked extensively on SAP CPI Application SupportVery good academic backgroundVery good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions. Key Responsibilities:Offshore Consultant responsible for handling L2 and L3 Incidents Expected to investigate incidents and Problem tickets which is assigned to him/her.Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible. Provide inputs and work closely with technical consultants for investigating issues and to prepare technical specifications. Provide status update on all the tickets to service delivery managerResponsible for keeping SLAs intactPeriodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets. Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved. Periodically monitor background job and take corrective action in case of failureRecommend industry best practices, implement service improvement plans and ultimately bring application stabilityPrepare and maintain all documentation required for the engagementCooperate with audit team, implement recommendations received from Audit teamConnect with Business Users team periodically to update the status of the incidents, problem tickets and system changes. Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.

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