Senior Support Engineer

4 weeks ago

Pune, India Sampoorna Consultants Pvt. Ltd Full time

Senior Support Engineer


- A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment. Preferably in a multi-national company dealing with customers and colleagues around the world.

- Strong practical Unix/Linux operations, administration and troubleshooting skills.

- TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases.

- Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc

- Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation

- Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches)

- Experience with SQL, LDAP or RDBMS

- Good Understanding around Monitoring & Reporting tools - Grafana, Kibana, Pentaho, Splunk, Nagios etc etc

- Public/Private Clouds & Virtualization (AWS, Openstack, VMWare)

- Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts.

- Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too.

- Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems.

- Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally.

- Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority.

- Being politically astute with an understanding of commercial impact and principals.

- Being operationally driven with proven experience in a results-driven environment.

- Being customer focused and self-motivated and with strong teamwork skills and a flexible approach.

(ref:hirist.tech)

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