Walkin Drive

3 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time

HCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025

Experience: (1- 4 Years)

Shift: UK Shift

Mode of interview: Walkin

Date: 13th August 2025

Timing: 10:30 AM to 2:00 PM

Contact HR: Dharani

Work Location - Navallur.

Interview Location: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have

1-3 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities:

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

  • Bachelors degree in any discipline.
  • Certifications in client service or voice process operations are a plus.

Understanding of UK business culture and client expectations.

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