HR Operations Advisor 2
2 weeks ago
Summary:
We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)
Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies
Requirements: Graduation required but post-graduation (any specialization) will be an advantage Minimum years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc. Proficiency in MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. Onboarding and offboarding exp - mandatory Willingness to work Europe timings (: to : PM IST) Excellent written & verbal English communication - IMP Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others
AditiIndia
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