The Sourcing Team

2 weeks ago

Kochi, India The Sourcing Team Pvt Ltd Full time

Job DescriptionRequired Professional and Leadership Skills- Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.- Ensure that service delivery takes place based on the Service level agreements.- Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.- Monitor the network traffic and Troubleshoot the networks in case of problems.- Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.- Monitor & resolve issues of WAN links and their connectivity.- Troubleshoot circuits with local exchange and long-distance carriers.- Escalate calls to vendor/principal whenever required.- Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.- Manage and troubleshoot the complex BGP and OSPF networks.- Monitoring and troubleshooting of Core OSPF configuration over multiple network types.- Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.- Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.- Good understanding of wireless management systems such as Cisco CPI, and Wireshark.- Responsible for managing Deloitte Member Firms network issues like Packet Loss, BGP down, and Latency issues.- Highly Motivated, self-starter who has a very strong desire to learn.- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.- Organisational skills and the ability to prioritise your workload.- Ready to work in rotational shifts in 24x7 operations.- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations- Monitor performance and ensure system availability and reliability- Monitor system resource utilization, trending, and capacity planning- Provide Level-2/3 support and troubleshooting to resolve issues- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure- Select and implement security tools, policies, and procedures in conjunction with the companys security team- Liaise with vendors and other IT personnel for problem resolutionEducation and Relevant Experience- Bachelors Degree and Minimum of 3+ years of directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. (ref:hirist.tech)

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