
Head of Customer Service
5 days ago
Role Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities • Lead and oversee all after-sales service operations across multiple touchpoints. • Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. • Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. • Monitor SLAs to ensure timely resolution of customer issues. • Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations. • Manage spare parts inventory, demand planning, and vendor coordination. • Drive process improvement through data analysis and customer feedback. • Deliver technical training for service engineers and support new product launches. • Build strong customer relationships and enhance brand loyalty.Technical Skills CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process ImprovementCore Competencies Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & DevelopmentSoft Skills Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic ThinkingQualifications • Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred). • 10–15+ years of experience in customer service/after-sales operations. • Proven record in managing large-scale service networks and driving operational excellence.
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Customer Service Supervisor
20 hours ago
Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time**Job Title**: Customer Service Supervisor/Manager **Location**: New Delhi, India (On-Site) **Job Overview**: We are seeking an experienced **Customer Service Supervisor/Manager** to lead a team for our US-based security company (Hammer Head Global Solutions Private Limited), ensuring top-notch service quality. This role focuses on team leadership, call...
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Customer Service Executive
1 week ago
Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time**Job Title: Security Dispatcher (Virtual Field Supervisor)** **Location: New Delhi (India-based, supporting US operations)** **Job Type: Full-Time** **Job Summary** Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented **Virtual Field Supervisor** to join our team. This role is perfect for someone who can...
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Head of customer experience
5 days ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The...
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Head of Customer Experience
7 days ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
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Head of Customer Experience
5 days ago
New Delhi, India Luxury Personified Full timeRole Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
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Head of Customer Experience
7 days ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
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Head of Customer Experience
1 week ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The...
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Head of customer experience
6 days ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
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Head of customer experience
5 days ago
New Delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...
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Head of Customer Experience
7 days ago
new delhi, India Luxury Personified Full timeRole ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...