System Support Engineer

3 days ago

Belgaum, Karnataka, India Vinebrook Technology Full time

Responsibilities

Operations:

  • Communicate clearly with customers both in writing and over the phone
  • Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
  • Engage directly with customers to review quality of service and provide monthly service overviews
  • Provide support to incident managers for critical "P1" issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
  • Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
  • Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
  • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
  • Research technical issues, using internal and publicly available documentation
  • Work with OEM and 3rd party support providers to resolve issues
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
  • Provide quality customer service, including interacting with customers and answering customer inquiries
  • Ability to work independently and proactively identify and resolve issues without direct instruction
  • Mentor and provide technical guidance to the Managed Services team
  • Provide "on-call" support for off-hours incidents, requests, and escalations
  • Perform other tasks as assigned by management

Education and Training

  • High school diploma required; college degree strongly preferred
  • Relevant mid-level or certifications strongly preferred:
  • Cisco CCNA/CCNP/CCIE
  • Certified Ethical Hacker or CISSP
  • AWS Certified Practitioner / Solution Architect
  • Microsoft MCSA/MCSE
  • Red Hat RHCSA/RHCE
  • ITIL v3/4 Foundation / Six Sigma Black Belt / PMP

Experience

  • 5+ years in a technical field
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services or SaaS organization
  • Experience using ITSM and Monitoring tool sets
  • Advanced knowledge of desktop operating systems
  • Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
  • Advanced BCDR solution experience
  • Microsoft licensing knowledge and experience
  • Experience managing Cloud infrastructure (AWS / Azure)

Skills

  • Highly analytical thinker and troubleshooter
  • Detail oriented with excellent documentation and communication skills
  • Self-motivated, passionate about technology, with the desire to learn new things
  • Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
  • Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
  • Ability to administer unified communications platforms strongly preferred
  • Strong knowledge of IT security principles
  • Ability to mentor and train analysts and engineers
  • Ability to lead projects and teams

Job Type: Full-time

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: Remote

  • Support System Engineer

    3 days ago

    Belgaum, Karnataka, India beBeeApplication Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title Application Support SpecialistOverview:We are seeking a seasoned and proactive Application Support Specialist to join our support team. This role involves monitoring, incident response, and issue resolution of enterprise-grade systems, including IBM Sterling B2B integrations, UiPath RPA workflows, and various cloud-native database platforms.The...

  • Information Technology Support Engineer

    2 weeks ago

    Belgaum, Karnataka, India Fwd Creatives Full time

    Company Description Fwd Creatives is a digital agency based in the UAE, specializing in web design, development, software solutions, mobile applications, branding, marketing, and production. We deliver comprehensive digital services to create engaging and impactful experiences for our clients. Our innovative approach allows us to effectively meet the needs...

  • Embedded Systems Engineer

    2 days ago

    Belgaum, Karnataka, India beBeeFirmware Full time ₹ 25,00,000 - ₹ 40,00,000

    Job TitleWe are seeking a seasoned Firmware Specialist to drive the development of cutting-edge IoT devices and Sensors.This role is perfect for an experienced engineer with expertise in embedded systems, real-time operating systems (RTOS), and firmware development.You will play a critical role in designing, implementing, and optimizing firmware for IoT...

  • Mechanical Systems Design Engineer

    7 hours ago

    Belgaum, Karnataka, India beBeeMechanicalEngineer Full time ₹ 8,00,000 - ₹ 15,00,000

    Design Engineer for Mechanical SystemsWe are seeking a highly skilled Design Engineer to join our team in developing complex mechanical systems using SolidWorks.Key Responsibilities:Utilize SolidWorks to create and modify detailed 3D models and 2D drawings, ensuring designs meet project specifications and industry standards.Collaborate with cross-functional...

  • GPU Systems Engineer

    6 hours ago

    Belgaum, Karnataka, India beBeegpuengineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionWe are seeking a skilled professional to fill the role of GPU programming engineer.This individual will be responsible for developing, optimizing, and maintaining GPU-accelerated components for machine learning pipelines using frameworks such as CUDA, HIP, or OpenCL.About This Role:Analyze and improve GPU kernel performance through profiling,...

  • eBPF Systems Engineer

    2 days ago

    Belgaum, Karnataka, India Alma Security Full time

    The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise.  ResponsibilitiesManage and monitor installed systems Test and maintain operation systems Monitor application...

  • Precision Systems Engineer

    6 hours ago

    Belgaum, Karnataka, India beBeeControl Full time ₹ 1,00,00,000 - ₹ 1,99,99,999

    Senior Engineer PositionWe are seeking a skilled engineer to design and implement high-precision systems for real-time applications, develop robust control algorithms, integrate with AI teams, build sensor fusion pipelines, test and tune systems in field conditions, scale work to multi-unit platforms, and implement safety mechanisms.Key...

  • Chief System Reliability Engineer

    6 hours ago

    Belgaum, Karnataka, India beBeeReliability Full time ₹ 1,75,00,000 - ₹ 2,25,00,000

    Reliability Engineering LeadWe are seeking an experienced and dynamic reliability engineering leader to oversee the effectiveness, scalability, and performance of our critical systems.As a reliability engineering lead, you will play a pivotal role in establishing and implementing reliability practices, leading a team of engineers, and driving automation,...

  • Large Scale Data Systems Engineer

    23 hours ago

    Belgaum, Karnataka, India beBeeDataEngineer Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Title: Data EngineerWe are seeking a skilled professional to fill the role of Data Engineer. As a key member of our team, you will be responsible for designing, implementing, and maintaining large-scale data systems.The ideal candidate will have strong hands-on experience with Trino (PrestoSQL) in production environments, proficiency in SQL performance...

  • Linux Systems Engineer

    21 hours ago

    Belgaum, Karnataka, India beBeeLinux Full time ₹ 15,00,000 - ₹ 20,00,000

    Linux Systems EngineerWe are seeking a seasoned Linux Systems Engineer to join our team. As a key member, you will play a pivotal role in shaping our growing infrastructure.Establish robust Linux infrastructure setup with efficient scripting and automation tools.Lead projects independently with minimal supervision and collaborate across technical teams in...