Assistant Service Manager
3 weeks ago
Key Responsibilities:
- Assist in managing day-to-day service operations, ensuring timely resolution of pharma/ non pharma customer inquiries, complaints, and service requests.
- Oversee service technicians and engineers, ensuring quality and compliance with safety standards.
- Coordinate with the production and sales teams to resolve service-related issues and improve service processes.
- Monitor service performance, analyze customer feedback, and implement improvements.
- Ensure that all service records are properly maintained and updated.
- Liaise with suppliers and external vendors to ensure the availability of necessary parts and materials for repairs and maintenance.
- Handle administrative duties such as generating service reports, maintaining service schedules, and managing service contracts.
- Participate in the training and development of the service team.
Qualifications:
- Bachelor's degree in Mechanical Engineering or a related field.
- 5-8 years of experience in a service management or customer service role, ideally in the manufacturing or tools industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks, prioritize, and solve problems effectively.
- Proficient in Microsoft Office Suite and service management software.
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