Customer relationship excutive Female

2 weeks ago

Indore, India Naukripay Full time

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Customer Relationship Executive, serves as a primary point of contact for customers, focusing on building and maintaining positive relationships to enhance satisfaction and loyalty. Key responsibilities include resolving issues, providing information, conducting surveys, and assisting with sales processes to ensure a positive overall customer experience. Essential skills for this role are strong communication, active listening, problem-solving, and familiarity with CRM software. 

Key Responsibilities

Customer Engagement:

Act as the main point of contact to build rapport and ensure customer satisfaction. 

Issue Resolution:

Address customer inquiries, resolve complaints, and manage concerns in a timely manner. 

Information & Support:

Provide information about products, services, promotions, and assist with order fulfillment. 

Sales Support:

Assist with lead generation and guide customers in selecting suitable products, often acting as a bridge between customers and sales teams. 

Feedback Collection:

Conduct customer satisfaction surveys to gather insights for service improvement. 

Administrative Tasks:

Manage customer accounts and generate reports on customer feedback and satisfaction. 

Required Skills

Communication:

Excellent verbal and written communication skills for effective customer interaction. 

Interpersonal Skills:

Ability to build positive rapport and maintain good customer relationships. 

Problem-Solving:

Skills to identify issues and provide effective solutions for customers. 

Active Listening:

Ability to listen to customer needs and concerns to provide appropriate support. 

Technical Proficiency:

Familiarity with CRM (Customer Relationship Management) software and other relevant tools. 

Qualifications 

A bachelor's degree in business, marketing, or a related field is often required.

Previous experience in customer service or relationship management is beneficial.

An understanding of the company's products and services is crucial for providing informed support


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