Deputy Manager

Position: Deputy Manager / Manager – Pharmacy Operations (Hospital Floor Role)Location: Medanta, Gurugram (Sector – 38)Working Days: 6 Days (Work from Office)Overview:To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring efficient discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.Key Responsibilities:Operational Excellence:- Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols. - Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors. - Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.Sales & Conversion:- Drive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements. - Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets. - Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies.Team Leadership:- Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors. - Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs. - Conduct regular performance reviews and initiate corrective or developmental interventions where needed.Customer / Patient Experience:- Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery. - Guide the team in patient communication, counselling, and handling of queries related to medications and billing. - Address escalations effectively, ensuring patient satisfaction and positive feedback.Inventory & Process Management:- Monitor availability of discharge-related medicines across hospital floors to ensure uninterrupted service. - Coordinate with central pharmacy and procurement teams for timely replenishment and stock optimization. - Ensure adherence to proper documentation, billing accuracy, and hospital quality standards.Training & Development:- Identify training needs and organize skill enhancement programs focused on service delivery, communication, and product knowledge. - Promote continuous improvement by sharing best practices and fostering a learning-oriented environment.Compliance & Quality Assurance:- Ensure compliance with hospital policies, statutory requirements, and audit readiness. - Maintain high standards of documentation, safety, and hygiene across all pharmacy touchpoints. - Drive process standardization and contribute to the development and review of SOPs.Qualifications & Experience:- Education: Bachelor’s or Diploma in Pharmacy (B.Pharm / D.Pharm) will add an advantage - Experience: 10–15 years of experience in hospital pharmacy operations, with at least 3–5 years in a managerial role. - Strong understanding of hospital discharge workflows, pharmacy operations, and patient engagement. - Proven track record in leading teams, driving performance, and improving discharge-to-pharmacy conversion rates. - Excellent communication, leadership, and problem-solving skills. - Service-oriented mindset with a commitment to operational excellence and patient satisfaction. - Flexible to work in hospital-based rotational shifts, if required.