Director of Customer Success
18 hours ago
PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success with the PriceEasy platform. You will be leading a large team.Key Responsibilities: Customer Onboarding & Implementation Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients. Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments. Understand client-specific goals and configure the platform accordingly.Software Training & Enablement Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives. Create and maintain user guides, training videos, and help center documentation. Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform.Customer Success & Relationship Management Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement. Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value. Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI.Technical Support & Troubleshooting Provide first-line support on product-related questions, configurations, and usability. Escalate technical issues to product or engineering teams with proper documentation. Ensure timely resolution and follow-up for customer-reported issues.Qualifications: YOU MUST have prior team leadership experience You must have completed your Bachelors or Masters from a Tier 1 University such as IIT, IIM, ISB, NITs 5+ years experience in customer success, implementationin a SaaS or enterprise software environment. Experience working with companies that sell Software Products to B2B Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software. Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms. Comfortable conducting live demos and training for both small and large groups. Self-starter with outstanding project management, organizational, and interpersonal skills.Compensation Structure: INR 30lakhs - 50lakhs This is 100% work from Office Position in MG Road Bangalore. If this does not work for you, PLEASE DO NOT APPLY
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Director of Customer Success
18 hours ago
New Delhi, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK,one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...
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Senior Director Customer Success(APAC)
2 weeks ago
New Delhi, India Locus Full timeJob Title:Senior Director Customer Success Location:Bangalore (On-site; full-time)About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Senior Director Customer Success(APAC)
18 hours ago
New Delhi, India Locus Full timeJob Title:Senior Director Customer Success Location:Bangalore (On-site; full-time)About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into...
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Senior Director Customer Success(APAC)
4 weeks ago
New Delhi, India Locus Full timeJob Title:Senior Director Customer SuccessLocation:Bangalore (On-site; full-time)About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one...
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New Delhi, India Aviate Full timeAbout the CompanyWe are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our...
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New Delhi, India Aviate Full timeAbout the CompanyWe are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our...
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New Delhi, India Aviate Full timeAbout the CompanyWe are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our...
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Principal Partner/Director
2 weeks ago
New Delhi, India RateGain Full timeAbout RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of...
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Principal Partner/Director
18 hours ago
New Delhi, India RateGain Full timeAbout RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of...
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Director Customer Support
4 weeks ago
New Delhi, India Zyoin Group Full timeRole - Director Customer SupportExperience - 15+ Years Location - Bangalore Industry - Fintech, Financial Services PreferredKey Requirements: Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven...
