Product Operations Specialist

3 weeks ago

Bengaluru, Karnataka, India Neokred Full time

Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001, 27701 & 20000-1 certified firm in Information and Data Security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTechs, Retail Companies, and Start-ups to launch their own banking services or financial products, such as payment solutions, facilitating lending, virtual bank accounts, KYC and digital profiling for their customers or employees with the help of low code plug and play technology stack.

BRIEF DESCRIPTION OF THE ROLE:

We're looking for someone hands-on, detail oriented, and excited to work in a fast paced startup environment to drive operational efficiency, enable smooth go lives, and support product growth initiatives. As a Product Operations Specialist (POS), you'll sit at the intersection of operations, product management, and customer experience. You will play a key role in ensuring our B2B products are implemented and operated seamlessly, supporting our merchant onboarding, terminal enablement, and day-to-day operational excellence.

Your KRAs will include the following:

- Coordinate with internal teams to ensure smooth merchant onboarding and terminal enablement.

- Act as the gatekeeper for validating, enabling, and maintaining configuration checklists.

- Work directly with customers and external aggregators to support them through the golive process.

- Perform manual sanity testing in the absence of automated test suites.

- Conduct first-level root cause analysis for delays or issues in onboarding.

- Collaborate with Operations, Support, and Integrations teams to resolve day-to-day issues and provide clarifications.

- Identify operational tasks that can be automated and work with Product teams to implement automation.

- Develop and implement Standard Operating Procedures (SOPs) for recurring tasks to enhance scalability.

- Prepare and maintain product documents, wireframes, and operational documentation.

- Support Product Managers and Product Marketing Managers in go-to market (GTM) activities.

- Administer and manage internal tools used by product and marketing teams.

- Assist in coordinating webinars, drafting announcements, and distributing marketing campaigns.

- Collect, analyse, and summarise user feedback, highlighting trends and actionable recommendations.

- Analyse product and marketing data to generate insights and performance reports for stakeholders.

YOU SHOULD POSSESS:

- 3 to 5 years in operations, product operations, or marketing operations, preferably within technology focused industries (B2B SaaS/startup background is a plus).

- Willingness to understand technical aspects relevant to product operations.

- Comfortable using LLMs, creating documentation, and building wireframes.

- Proficient in productivity, collaboration, and analytical tools.

- Data driven, with strong analytical and organizational skills.

- Highly organized and meticulous (no issue should fall through the cracks).

- Able to work autonomously while knowing when to escalate.

- Team player who thrives in a cross functional environment.

- Self-starter, entrepreneurial, and a problem solver with an eye for detail.

- Excellent written and verbal communication skills; comfortable liaising with multiple stakeholders and customers.

(ref:iimjobs.com)

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