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Remediation Project Manager Account Coordination

2 months ago

Mon Village, India TekWissen LLC Full time
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a passionate about improving and saving the lives of patients through high quality innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the worlds healthcare markets. Specializing in Infusion Therapy Vascular Access Vital Care and Specialty Products & Services. Position: Remediation Project Manager Account Coordination Location: Remote Duration: 12 Months Job Type: Contract Work Type: Remote Shift: (MonFri) (08:00 am 04:30 pm) Pay Rate: $40.00/hour Job Description: POSITION RESPONSIBILITIES: Project Management skills:
  • As primary liaison between client and Customer Accounts the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
  • Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
  • Create communicate and manage detailed plans with Customer Accounts
  • Manage Resource allocations for account scheduling
  • Comanage assigned Resources (provide work location schedule instructions etc.)
  • Provide ongoing management of timelines and resource logistics (Change Management)
  • Where appropriate coordinate return of affected devices to a Company location
  • Provide a forecast of Customer Account scheduling targets
  • Document account statuses provide Quality record
Program support:
  • Implement various business process improvement and automation initiatives
  • Facilitate 3rd Party resource training
  • Followup on KPIs associated with Resource performance to correct underperforming indicators
  • Review / audit documentation and support reconciliation of project records
  • Assure compliance of project to applicable laws regulations and standards good business practices and company documented procedures
Communication skills:
  • Strong customer centric communication skills required to support project completion with minimal Customer impact
Computer skills:
  • proficient use of MS Excel MS Outlook Adobe Acrobat and MS Word expected
  • Other duties as assigned by supervisor
  • Work environment may be an office or home setting
Qualifications: Education and Experience Required:
  • Minimum 4 years Project Management experience required University / College degree (BA) preferred PMI Certification is a plus
Technical Knowledge and Skills:
  • Position requires a significant amount of phone and email correspondence strong verbal and written communication skills required Experience in medical device industry is preferred Excellent customer service skills required
Abilities:
  • Selfstarter Strong analytical and problemsolving skills Negotiation and collaboration skills
Impact and Scope:
  • Errors would result in additional time and cost to the company as well as potential loss of customer accounts
Key Internal and External Relationships:
  • All colleagues within Company including senior management
  • Contracted Field service engineers Project Managers and Data Entry Clerks
  • Customer representatives in Hospital Management including but not limited to Materials Management Biomedical Engineering and Clinical
Planning and Decision Making:
  • Assist Senior Managers in their decisions by data preparation and analysis
  • Develop proposals with solid rationale
  • Supervision is available for escalated issues
TekWissen Group is an equal opportunity employer supporting workforce diversity.