Presales Manager

Job Summary:As a Manager in Pre-Sales & Client Relations, you will drive the team to achieve the organization's sales conversion and revenue goals by fostering long-term client relationships and ensuring high standards in client management. This role combines strategic business development with strong deal-making skills, including needs assessment, solution proposal, pricing, and contract negotiations. Collaboration with internal operations teams is key to delivering tailored solutions that meet prospective clients' needsKey Responsibilities:Oversee incoming inquiries via calls, emails, and chats, guiding the team to handle them effectively and establish a clear understanding of client requirements.Present Get Friday's value proposition, negotiate pricing, align client expectations, and close sales, ensuring clarity on the company's process and policies.Assist the team in making accurate, rapid cost calculations and provide clients with pricing plans that meet their service and ROI objectives.Lead the team in maintaining service quality by building and enforcing strong client relationships, regularly assessing and enhancing service delivery.Daily collaboration with operations on project scope, budget, timelines, and resources, ensuring smooth interdepartmental coordination.Support team members in reaching out to potential leads across various channels, participating in business development calls, and driving new client conversions.Identify business opportunities by analysing served industries and client needs. Initiate outbound sales activities to engage niche industry segments, creating sales funnels and converting leads.Stay updated on industry trends, market dynamics, and competitors to suggest service improvements and identify new opportunities.Candidate Profile:Demonstrated experience in team management within a sales or pre-sales environment.Strong Consultative selling skills paired with a competitive, result-driven mindset.Strong experience in the service industry, particularly with a focus on client acquisition and account management.International Process Expertise: Preferred background in international voice/semi-voice processes.Proven success in meeting and exceeding sales and conversion targets, with a strong commitment to achieving goals.Highlight that a core part of the role is establishing trust by providing expert advice, which leads to stronger customer relationships and higher conversion rates.Excellent communication, presentation, and problem-solving skills, along with strong organizational and time management abilities.Proficient in MS Office, CRM systems, and adept at handling client management tools in a fast-paced sales environment.Understanding Client Needs: Emphasize how the pre-sales team uses consultative selling to deeply understand client pain points and business challenges, offering tailored solutions that align with the client's goals.Solution-Oriented Engagements: Stress the focus on building value through solution-based engagements, where the pre-sales team advises on how the service can address the client needs.Collaboration with Sales Teams: Point out that the Pre-Sales Team Lead collaborates closely with sales teams, providing insights gained through consultative conversations, ensuring a more targeted sales approach.