Acidaes Solutions

Objectives aligned to this role:

- Delivery management, customer engagement, people management. Strategize, implement, and maintain project initiatives that adhere to organizational objectives.

What would you do?

Delivery Management and Business growth:

- Manage the implementation and delivery of all client and internal projects.

- Ensure efficient and profitable software delivery operations.

- Ensure a good balance between client needs and irganization profitability.

- Strong experience in project management and budgeting.

- Align with sales and provide the required sales support for aggressive growth.

- Ensure quality of delivery meets contractual requirements, legal obligations and organizational policy and procedures.

People Management:

- Lead a group of 150 + highly trained product consultants, operations managers, and senior managers (delivery

team) and be responsible for ensuring that the team grows and develops its capacity.

- Ensure a cohesive and congenial environment and a highly motivated team while delivering high performance.

- Guide and support VP's and manager's

- Identify and develop leaders for future and ensure effective succession management.

- Develop a progressive recruitment, induction, ongoing training, and research system to ensure high quality substance and capabilities in the entire team.

- Plan for optimum resource utilization and synchronize with HR for resource needs.

Process Development:

- Contribute to improvements on project management processes and systems.

- Identify and initiate internal projects to ensure efficient delivery operations.

- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs.

Customer/ Client Management:

- Build, manage and maintain strong relationships with existing and new customers.

- Provide clients with overall account management as well as business consulting, as required.

- Implement and manage all parts of the client experience.

What are we looking for:

- Delivery management skills- Planning, Organizing, Risk identification and mitigation, delivery quality & timelines.

- Critical thinking, conflict management and problem-solving skills.

- Excellent verbal and written communication for influencing and leading customer facing engagement.

- Strong people management and team management skills

- Strong Technical background

- Knowledge of global best practices in CRM space

- Experience in BFSI domain shall be preferred but not mandatory

Behavioral Attributes:

- Proven ability in problem-solving, analytics, and troubleshooting.

- Exhibit a proactive "get-it-done" attitude with a knack for solving challenges.

- Proficient in multitasking and meeting deadlines within a high-speed work environment.

- Capable of working harmoniously in a team setting and fostering positive team dynamics. (ref:iimjobs.com)

---