Senior System Engineer
5 days ago
Senior Systems and operational support engineers at Eastvantage are responsible for the continued success of our key customers across our public and Multi-Cloud offerings.
The ideal candidate is a Senior Engineer that can participate as a part of a matrixed team, working across the global EV resource group to ensure that our customers are protected and have a high level of satisfaction with the services we offer.
Work set-up : Hybrid
Roles and Responsibilities :
- The individual will be primarily responsible for Level 3 systems support of IT Public Cloud services provided to our customers.
- With a primary focus on AWS, the individual is expected to have significant domain knowledge and provide thought leadership to the team in this area.
- The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests, problem, change, and configuration management.
- The engineer drives continual improvement initiatives, provides guidance to project engineers, manages customer relationship engagement, executes onboarding, inputs to product development, and delivers reporting.
- Level 3 IT Systems support to our Managed Public Cloud Services delivered to customers.
- Build, deploy and maintain AWS infrastructure.
- Prepare and review technical change requests.
- Develop and maintain operational documentation and diagrams.
- Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.
- Provide guidance and escalation support across the team as required.
- Responsible for customer engagements including regular reviews, general communications, and workshops.
- Input to and review project designs, migration plans and test plans
- Stay current with vendor supplied and other best practice cloud solution architectures.
- Participation in the after hours on-call rotating roster
Technical Skills
Mandatory:
- High-level competency in AWS infrastructure management
- Exceptional troubleshooting skills, analytical research and problem solving.
- Scripting, automation, and infrastructure as code
- Competency in GitOps and general DevOps processes
- Understanding of ITIL framework
Desirable :
- Competent in AWS infrastructure management
- Demonstrable experience in Azure infrastructure management and Azure Active Directory
Experience :
- Demonstrable experience in a similar senior Server or Cloud support role.
- 7+ years IT experience.
- Experience in a Managed Services Provider environment in a similar role
- Experience in providing leadership and mentoring within a team.
- Other Public Cloud, Security, Linux, or Kubernetes experience.
Certifications :
Mandatory :
- AWS Associate-level certificate or certificates
Highly desirable :
- AWS Architect or equivalent certificate
Desirable :
- AWS Sys Ops Administrator or AWS Cloud Practitioner
- Other Public Cloud, Security, Linux, or Kubernetes certifications
- Private cloud platforms such as VMware or other
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