Oracle Service Cloud Developer

2 weeks ago

Bangalore Metropolitan Area, India Overhead Door Global Capability Center Full time

Position Function:

The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.


Essential Duties and Responsibilities

  • Provide subject matter expertise with the Oracle Service CX or Oracle Field Service Cloud application environment
  • Understanding of key contact and solution center models to best customer experience
  • Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video chat, email
  • Understanding of Field Service business process from quoting, scheduling, dispatching, debrief, preventative maintenance and invoicing
  • Configure and/or setup Oracle Service CX or Field Service Cloud to support business requirements
  • Document / develop detail business requirements through interviewing business team members and/or workshops
  • Provide end user support for questions, issues, and requests.
  • Support development team members with subject matter expertise from business area responsible
  • Support unit and business testing by documenting test cases / business scenarios and execute/facilitate testing to validate solutions
  • Work cooperatively and collaboratively with other team members


Skills/Experience Requirements

5+ years’ experience in implementing and supporting Oracle Service CX or Field Service Cloud

Experienced with contact center operations or field service operations.

Ability to provide technical guidance or business process expertise on complex projects and enhancements.

Problem solving and troubleshooting skills with the ability to exercise mature judgment

Highly organized, process oriented and strategic mindset

Good interpersonal communication skills (verbal and written) to support a team environment




Education Requirements

Bachelor’s degree or higher in information technology, computer science, systems engineering or equivalent degree


Special Requirements:

Communications – Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation skills.


Overall – Ability to work in fast-paced environment while being self-motivated, pleasantly aggressive, assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.

  • Principal Cloud Engineer

    1 month ago

    Bangalore, India Oracle Full time

    Location: Hyderabad, Noida, or Bengaluru Job description displayed in the job posting Lead the design and execution of cloud implementation strategies, focusing on Oracle Data Integrator (ODI) and Oracle Integration Cloud (OIC). Utilize in-depth knowledge of OCI products and services to architect robust and scalable cloud implementation solutions...

  • Principal Cloud Engineer

    1 month ago

    bangalore, India Oracle Full time

    Location: Hyderabad, Noida, or Bengaluru Job description displayed in the job posting Lead the design and execution of cloud implementation strategies, focusing on Oracle Data Integrator (ODI) and Oracle Integration Cloud (OIC). Utilize in-depth knowledge of OCI products and services to architect robust and scalable cloud implementation solutions tailored...

  • Oracle Cloud EPM Architect

    3 months ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud )Location: Mumbai or NCR/DelhiJob Summary:Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to...

  • Oracle Cloud EPM Architect

    3 months ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud ) Location: Mumbai or NCR/Delhi Job Summary: Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to...

  • Engineering manager

    2 weeks ago

    Bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases,...

  • Engineering Manager

    2 weeks ago

    bangalore, India Oracle Full time

    Role : Engineering Manager (M2)Org : Oracle Cloud Infrastructure (OCI)Team : Cloud Security and IdentityYears of experience : 10+ yearsRequirement : People management experience, Java backend experience.Job Description :Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.As a...

  • Oracle | Engineering Manager

    2 weeks ago

    bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks...

  • Oracle | Engineering Manager

    2 weeks ago

    bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks...

  • Integration consultant(OIC/SOA)

    6 months ago

    Bangalore Metropolitan Area, India Oracle Full time

    A Principal Cloud Developer - Integration should be a proven technical leader in the integration space who is eager to learn about and work with Oracle's cutting-edge Integration Cloud products. The candidate will be expected to contribute to the architecture, design, and development of complex integration projects and to have strong development, technical,...

  • Engineering Manager

    2 weeks ago

    Bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases,...

  • Engineering Manager

    1 week ago

    Bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases,...

  • Engineering Manager

    2 weeks ago

    bangalore, India Oracle Full time

    Role : Engineering Manager (M2) Org : Oracle Cloud Infrastructure (OCI) Team : Cloud Security and Identity Years of experience : 10+ years Requirement : People management experience, Java backend experience. Job Description : Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools,...

  • Oracle | OCI Cloud Architect | bangalore

    2 weeks ago

    bangalore, India Oracle Full time

    As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal...

  • Oracle | OCI Cloud Architect | bangalore

    2 weeks ago

    bangalore, India Oracle Full time

    As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal...

  • Oracle | Java Software Developer

    3 days ago

    bangalore, India Oracle Full time

    Job Description The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s...

  • Oracle | Java Software Developer

    3 days ago

    bangalore, India Oracle Full time

    Job DescriptionThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s...

  • Oracle | Oracle Cloud ERP Technical Consultant

    2 weeks ago

    bangalore, India Oracle Full time

    Oracle GSC is hiring for Oracle Cloud ERP Technical Consultant Minimum experience - 5 years Mandatory Skills - Cloud Technical and OIC skills with end to end implmentation projects on clou d.Work Locations - Bangalore, Gurgaon, Noida, Chennai, Hyderabad, Pune, Mumbai, Kolkata, Gandhinagar, Trivand rumOracle Global Service Center (GSC) is a unit within...

  • Oracle Cloud ERP Technical Consultant

    2 months ago

    bangalore, India Oracle Full time

    Oracle GSC is hiring for Oracle Cloud ERP Technical Consultant Minimum experience - 5 years Mandatory Skills - Cloud Technical and OIC skills with end to end implmentation projects on clou d. Work Locations - Bangalore, Gurgaon, Noida, Chennai, Hyderabad, Pune, Mumbai, Kolkata, Gandhinagar, Trivand rum Oracle Global Service Center (GSC) is a unit within...

  • Oracle | UI Developer | bangalore

    3 days ago

    bangalore, India Oracle Full time

    Job Title : UI Developer - Angular/React,js/Javascript Job location : Bengaluru Exp : 4-8 years Position Overview : UI Developer with 4-8 years’ experience in Rest APIs, JavaScript libraries and frameworks like React or Angular, Typescript, HTML, CSS . Position / Role Overview : Oracle is leading the digital revolution. We are empowering nearly half a...

  • Java Software Developer

    2 days ago

    Bangalore, India Oracle Full time

    Job Description The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s...