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Account Manager

5 months ago

Noida, India Mavlers Full time

Mavlers

Mavlers is a sub-brand of Uplers, it is a full service digital marketing and technology partner. Mavlers is a reservoir of marketing mavericks. Our core is inspired by clients' appetite for ingenious ideas and ginormous goals. We help clients with strategic and cutting-edge technology. Mavlers stands out as a beacon of innovation, creativity, and client-centricity.


Shift-timings: 7:30pm to 4:30am


Job Description:

  • Clear understanding of the customer requirements and needs to offer a suitable solution that is most favorable from the customer’s perspective
  • Ability to prepare project estimates and set up the right expectations.
  • Account Planning: Building a comprehensive account plan, identifying key relationships, and opportunities in line with the company direction.
  • Hands-on experience in all sales process elements from Approaching Customers, Creating Presentations and Proposals, Negotiations, Setting up the right payment terms aligned to company’s norms and regulations, Running Offers to build the pipelines, Preparing agreements, Closing the deals.
  • Excellent Customer Onboarding/ project kick-off skills
  • Identity potential threats and weaknesses that need to be addressed.
  • Customer Experience and Growth Centric: Responsible for building long term relationships, managing high potential customers by delivering superior customer experience, responsible for smooth customer journey with every transaction with Uplers.
  • Team player: Should be able to build a strong cross functional collaboration and become a bridge between Client and Delivery team by ensuring and identifying client’s clear needs and expectations with assurance that delivery team understands the customer requirements and both are aligned.
  • Be the owner and ensure timely delivery of services for each transaction of the customer with Uplers.
  • Resolve issues to maintain and strengthen customer trust by ensuring the utmost quality delivery with the help of great collaboration with the technical resources.
  • Proactive mindset and ability to contribute in each customer journey starting from requirement understanding to successful delivery. Able to identify the early triggers and avoidable situations.
  • Responsible for building and managing a portfolio, driving revenues within the assigned account or the portfolio of accounts by being the owner of the entire opportunity management cycle, which involves identifying business opportunities, selling, service delivery, and negotiations.
  • Experience in selling web, and digital marketing services (Web Development, WordPress, SEO, SMO, SEM, PPC, GA4, HTML, Email Marketing Etc.) is a must
  • Should have good knowledge of handling and preparing the Scope Agreement, Service
  • agreement, NDA agreement.
  • Should have good command in retaining and growing the customers.
  • Experience with CRM software Like Hubspot, Internal Applications etc.
  • Proficiency in MS Office, PowerPoint Slides for maintaining report and presentation.
  • Excellent multi-tasking skills
  • Ability to prioritize tasks
  • Enthusiastic in building good relationships with people and customers.
  • Ability to work well in a team environment
  • Process and manage paperwork and correspondence related to all clients.
  • Achieve the defined targets and KPIs


Skills:

  • Presentation skills, proposal documentation, industry insights analysis, digital marketing industry in-depth knowledge, sales methodologies’ knowledge, data analysis and project management, knowledge of excel and it’s related data analytics


Educational Qualifications:

  • Bachelors in IT/CE, MBA Marketing, entrepreneurship(PGDM) or any relevant courses regarding business, strategy and sales(Good to have, open to other qualified)
  • Courses in sales methodologies are preferred.


Benefits:

Medical and Accidental Insurance

Learning and Development

Company Laptop & Internet Reimbursement

Night Shift for Women

Parental Leaves

Emergency Loans

Potential Individual Earning Opportunities


#Mavlers Philosophy

The Feeling of Family

Team-Spirit & Unity Over Everything

Got Your Back No Matter What

Trust in the Team